Personal Shopping & Errand Companions — Delhi NCR
This policy explains exactly what information InstaSetu collects when you book a companion, why we collect it, who it's shared with, and the choices you have — in plain language, not legal fog.
InstaSetu ("InstaSetu", "we", "us", "our") operates a personal shopping and errand-companion service across Delhi NCR, connecting you with a verified companion for market runs, pickups, queue standby, hospital visits, airport and railway transfers, and other personal errands. This Privacy Policy describes the personal information we collect through our website and app, how we use and share it, and the rights you have over it.
InstaSetu is operated by [REGISTERED_BUSINESS_NAME], with its registered office at [REGISTERED_ADDRESS]. For the purposes of applicable data protection law, we act as the data fiduciary / data controller for the personal information described in this policy.
We collect information in three ways: what you give us directly, what's generated as you use the service, and what a companion records while completing your booking.
We use your information to:
We do not sell your personal information. We share it only where necessary to run the service:
| Recipient | What's shared & why |
|---|---|
| Your assigned companion | Your name, phone number (often masked), pickup/drop address, and task details needed to complete your booking |
| Payment gateway partners | Transaction details required to process your payment securely; InstaSetu does not see or store full card/UPI numbers |
| Cloud hosting & analytics providers | Data needed to run and secure our servers and understand app performance, under contractual confidentiality terms |
| Law enforcement & regulators | Only where legally required — for example, in response to a valid court order or to investigate a safety incident |
| A buyer, in a business transfer | If InstaSetu is involved in a merger, acquisition, or asset sale, your information may transfer as part of that deal, subject to this policy |
If you apply to become an InstaSetu companion, we additionally collect government ID proof, address proof, a photograph, and background-check results as described in our Trust & Safety process. This data is used solely to verify identity and eligibility, is stored separately with restricted access, and is retained only as long as needed for verification records and legal compliance.
Our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used, via standard analytics tools. You can disable cookies in your browser settings; some features of the site may not work correctly if you do.
We retain booking and account data for as long as your account is active, and for a reasonable period afterward to meet tax, accounting, and legal obligations, resolve disputes, and enforce our agreements. Companion verification records are retained in line with applicable background-check and employment-record requirements. You can request earlier deletion as described in Section 9.
We use industry-standard safeguards — encryption in transit, access controls, and restricted internal access on a need-to-know basis — to protect your information. No system is completely secure, and we encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorised access to your account.
Subject to applicable law, you can:
To exercise any of these, write to us using the contact details in Section 12. We'll respond within the timeframe required by applicable law.
InstaSetu's services are intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.
We may update this policy from time to time to reflect changes in our practices or legal requirements. We'll post the revised policy here with an updated effective date, and for material changes, we'll notify you through the app or by email.
In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for InstaSetu is:
For any other privacy question, you can also reach us through our Contact page.
Our team can walk you through exactly what we hold and why.
