Personal Shopping & Errand Companions — Delhi NCR
This policy sets out how we verify companions before they join the platform, what keeps you safe during a booking, and what to do if something ever doesn't feel right.
InstaSetu connects you with a verified companion for shopping, errands, queueing, pickups and other everyday tasks across Delhi NCR. Because a companion comes to your home, meets you in person, or acts on your behalf, trust has to be earned before the first booking — not assumed. This policy explains exactly how we do that, and what protections stay in place for the duration of every task.
Every person who completes a task through InstaSetu — whether they're the customer booking it or the companion carrying it out — should feel safe doing so. That commitment shapes how we onboard companions, what we require during every booking, and how we respond when something goes wrong.
Before a companion is approved to take bookings on InstaSetu, they go through the same process, every time:
| Step | What it covers |
|---|---|
| ID verification | The companion submits and passes ID verification before they're approved to take bookings. |
| Background check | A background check is completed as part of onboarding, so only vetted companions join the platform. |
| Training | Approved companions are trained on how InstaSetu bookings work before taking their first task. |
| Uniform & ID issue | Each companion is issued a branded InstaSetu uniform and an ID they carry on every visit. |
A companion who doesn't clear every step of this process is not approved to take bookings on the platform.
Every InstaSetu companion wears a branded InstaSetu uniform and carries their ID on every visit. If someone arrives for a booking without both, you're within your rights to decline the task and contact us immediately — see Contact & emergencies below.
Once a booking starts, a few things stay on for the full duration of the task:
| Feature | What it does |
|---|---|
| Live location tracking | Follow your companion's live location from the start of the task to the finish. |
| Share with family | Share your companion's live location with a family member in one tap, so someone else can follow along too. |
| Check-ins at key steps | Photo or text check-ins at key steps of the task, so you're never left wondering what's happening. |
| Transparent pricing | Every service is priced at a transparent hourly rate with a 2-hour minimum, shown before you confirm — and you pay only after the task is done. |
Every companion is expected to:
A companion who falls short of this is handled under our ongoing accountability process below, and repeat or serious issues can lead to suspension or removal from the platform.
Verification doesn't stop at onboarding. Every companion is rated after each booking, so quality and conduct are monitored continuously — not just at the point they join the platform. Patterns of low ratings or complaints are reviewed, and can affect whether a companion continues to receive bookings.
If anything about a booking feels off — before, during or after — tell us. That includes a companion who isn't in uniform or can't show ID, behaviour that makes you uncomfortable, a task that didn't go the way it was booked, or anything else that concerns you.
If you are ever in immediate danger, contact local emergency services first (dial 112 in India), then let us know what happened so we can follow up on our end.
For anything that isn't an emergency, reach our support team using the details in Contact & emergencies below. We look into every report.
The ID and background-check information companions submit during verification is handled under our Privacy Policy, which also covers what information we collect from customers and how it's used. Verification data is used only to assess a companion's eligibility to join the platform and is not shared with customers directly.
We may update this Safety & Verification Policy as our processes evolve. Material changes will be reflected on this page with an updated effective date, so please check back periodically.
For anything safety-related — a concern about a companion, a question about our verification process, or to report an issue with a booking — reach us directly:
In an emergency, always contact local emergency services first (dial 112 in India). For any other question, you can also reach us through our Contact page.
Every companion is verified before they ever reach you.
